Privacy Policy i4malaysia – Platform User Data Protection

1. Introduction and Scope of This Policy

I4malaysia ("we", "Platform") is committed to protecting the privacy of every individual who interacts with our website, mobile app, and services. This Privacy Policy applies to all registered users, website visitors, and anyone who contacts us through any communication channel.

This document has been prepared to comply with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and global industry best practices for data protection. We believe that transparency is the foundation of trust, and we want you to have a clear understanding of how your data is managed.

2. Types of Personal Data We Collect

I4malaysia collects several categories of personal information depending on the nature of your interaction with our platform. The following is information we may collect:

Data Category	Sample Information	Purpose of Collection
Identity Information	Full name, date of birth, IC/passport number	KYC verification and legal compliance
Contact Information	Email address, phone number, residential address	Account and customer support communications
Financial Information	Bank account number, bank name, transaction history	Deposit and withdrawal processing
Usage Data	IP address, device type, login history, gaming activity	Security, analytics and service improvement
Technical Data	Browser type, operating system, session cookies	Platform performance optimisation

We do not collect sensitive data such as health information, political views, or religious beliefs unless specifically required by law or with your explicit consent. All data collected is limited strictly to what is necessary for the stated purpose.

3. How We Collect Information

Your personal data is collected through the following methods when you interact with the i4malaysia platform:

• Account Registration – information you provide directly during registration, including your name, email, and password
• KYC Process – identity documents you upload for identity verification purposes
• Financial Transactions – details collected when you make a deposit or withdrawal
• Platform Usage – data collected automatically while you use the website or app, including activity logs and usage patterns
• Support Communications – information you share when contacting our customer support team via live chat or email
• Cookies and Tracking Technologies – session data and preferences collected via platform cookies to enhance the user experience

4. How We Use Your Data

All personal data we collect is used solely for legitimate and transparent purposes. i4malaysia uses your information for the following purposes:

• Manage and maintain your user account and process registrations
• Verify your identity through the KYC process to meet legal compliance requirements
• Process deposits, withdrawals, and all financial transactions on the platform
• Provide efficient and responsive customer support services
• Send important account notifications such as transaction confirmations and security alerts
• Detect and prevent fraud, money laundering, and platform abuse
• Analyse usage patterns to improve the quality of our products and services
• Comply with applicable legal and regulatory obligations
• Send marketing communications where you have given consent to receive them

5. Data Sharing with Third Parties

I4malaysia does not sell or rent your personal data to any third party for marketing or commercial purposes. However, under certain limited circumstances, we may need to share some of your information with the following parties:

• Payment Processors – authorised payment service providers to securely process your financial transactions
• Technology Service Providers – companies providing the technical infrastructure for our platform, subject to strict confidentiality agreements
• Regulatory Authority – government authorities or regulatory bodies entitled to receive relevant information under applicable law
• Anti-Fraud Agency – bodies that assist us in detecting and preventing fraudulent activity on the platform
• Professional Advisors – lawyers, accountants, or auditors bound by professional confidentiality obligations

In all data sharing arrangements, we ensure that recipient parties have adequate data protection measures in place and use the information solely for the specified purposes. Every data sharing agreement is governed by a legal contract that mandates the protection of your information.

6. Data Storage and Security

The security of your personal data is i4malaysia's top priority. We implement comprehensive technical and organisational security measures to protect your information from unauthorised access, modification, disclosure, or destruction:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Password storage using irreversible hashing algorithms
• Firewall and intrusion detection systems actively monitored 24/7
• Two-factor authentication (2FA) for all staff access to internal systems
• Regular security audits and penetration testing
• Data security awareness training for all staff who handle user data

Your data is stored in secure data centres with strict physical access controls. Retention periods vary depending on the type of information and applicable legal requirements. Financial transaction data is retained for a minimum of seven years to meet regulatory requirements, while inactive account data is reviewed periodically.

7. Use of Cookies and Tracking Technologies

The i4malaysia platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device that help us recognise you on subsequent visits.

We use three main types of cookies on our platform:

• Essential Cookies – required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies – collects information on how you use the platform to help us improve our services. All data is collected anonymously.
• Functional Cookies – stores your preferences such as language and display settings to provide a more personalised experience.

You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect platform functionality and your overall user experience.

8. Your Rights as a Data Subject

As a user of the i4malaysia platform, you have rights protected under Malaysia's Personal Data Protection Act 2010. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via live chat on the platform. Your request will be processed within 14 working days. In complex cases, we may require up to 30 days and will notify you accordingly.

9. International Data Transfers

In the course of platform operations, your personal data may be transferred to and stored on servers located outside Malaysia. Any such transfer is carried out in compliance with applicable legal requirements and with equivalent data protection standards to those maintained in Malaysia.

We ensure all cross-border data transfers are protected by data processing agreements that meet international protection standards. Our third-party service providers are carefully selected based on their security track record and legal compliance.

10. Protection of Children's Privacy

The i4malaysia platform strictly prohibits use by individuals under 18 years of age. We do not knowingly collect personal data from children or minors below that age limit. Should we discover that a child's data has been collected inadvertently, we will take immediate action to delete that information and close the relevant account.

If you are a parent or guardian who believes your child has registered on our platform, please contact us immediately at [email protected] so we can take appropriate action without delay.

11. Amendments to This Privacy Policy

I4malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform operations. Any material changes will be communicated to you via an in-platform notice or email to your registered address at least 7 days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the date of the most recent amendment. We encourage you to review this page periodically. Continued use of the platform after any amendment takes effect will be considered your acceptance of the updated policy.

12. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through any of the following channels:

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform or mobile app
• FAQ Section: Visit the page FAQ us for answers to frequently asked questions

Our privacy team is available to assist you in both Bahasa Melayu and English. We are committed to responding within two business days for every privacy-related enquiry received.