Terms and Conditions i4malaysia – Platform User Guidelines

1. Acceptance of Terms

These Terms and Conditions constitute a binding agreement between you ("User") and i4malaysia ("Platform", "We"). This document governs the entire use of the i4malaysia platform, including all services, games, promotions, and financial transactions conducted through our website or mobile application.

By clicking the "Register" button, accessing any part of the platform, or making any transaction, you hereby confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. If you are registering on behalf of an organisation or company, you also confirm that you have the legal authority to bind that organisation to these terms.

2. Account Eligibility and Registration

To use the i4malaysia platform, you must meet all of the following eligibility requirements at all times during your use of the platform:

• Be at least 18 years of age at the time of registration
• Not located in a region or country where online betting is illegal
• Maintain only one active account – registering multiple accounts under the same individual is strictly prohibited
• Providing accurate, complete, and up-to-date personal information during registration
• Never previously banned or suspended by i4malaysia
• Capable of making financial decisions independently and responsibly

I4malaysia reserves the right to verify the identity of each user through a KYC (Know Your Customer) process, which includes submission of valid identification documents. This verification is part of our commitment to platform security and compliance with international anti-money laundering standards.

3. Account Security and Password

You are fully responsible for all activities that occur under your account. The following security responsibilities must be observed:

• Do not share your password, username, or login credentials with anyone
• Use a strong password containing uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) for added security
• Log out of your account after each session, especially on shared devices
• Notify us immediately if you suspect unauthorised access to your account

I4malaysia will never request your password via email, phone, or live chat under any circumstances. If you receive any such request, please report it to our support team immediately. We shall not be held responsible for any losses arising from your failure to comply with these security guidelines.

4. Deposits, Withdrawals and Financial Transactions

All financial transactions on the i4malaysia platform are processed through secure and licensed payment methods. We support a wide range of local Malaysia payment options including FPX, Touch 'n Go eWallet, DuitNow QR, Boost, GrabPay, and ShopeePay.

Transaction Type	Minimum Limit	Processing Time
FPX / Digital Wallet Deposit	RM 10	Instant
Bank Transfer Deposit	RM 20	Up to 30 minutes
Withdrawal to Bank Account	RM 50	Less than 1 hour
Withdrawal to Digital Wallet	RM 30	Instant to 15 minutes

All deposits must be made using a payment method registered under the user's name only. i4malaysia reserves the right to reject or suspend any transaction suspected of involving illegal funding, fraud, or system abuse. To process a withdrawal, users may be required to complete a KYC verification first.

Funds in your account belong solely to you and will be returned upon a valid request, subject to the applicable withdrawal terms and once all compliance requirements have been fulfilled. i4malaysia does not use user funds for any internal operational purposes.

5. Bonuses, Promotions and Wagering Requirements

I4malaysia offers a wide range of bonuses and promotions for both new and existing members. Each promotion is subject to its own terms clearly stated on the respective promotion page. The following are general terms that apply to all platform bonuses:

• Welcome bonuses are only available to new members making their first deposit
• Each bonus is subject to a wagering requirement as stated in the respective promotion
• Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the wagering requirements
• Using multiple accounts to claim bonuses more than once is prohibited and may result in the cancellation of all bonuses and account closure
• I4malaysia reserves the right to withdraw or modify any promotion at any time with reasonable notice
• Any attempt to abuse the bonus system will result in the immediate cancellation of all bonus credits without compensation

6. Game Rules

All games available on the i4malaysia platform — including Live Casino, Slot Games, Sports Betting, and bingo — are operated in accordance with established rules. Users agree to comply with the rules of each game they participate in.

• Game results that have been displayed and confirmed by the system are final and cannot be disputed
• Any technical interruptions during a gaming session will be resolved in accordance with our refund policy
• The use of automation software (bots), third-party tools, or any method that provides an unfair advantage is strictly prohibited
• I4malaysia uses certified random number generators (RNG) to ensure fairness in every game.
• Minimum and maximum betting limits vary by game and will be displayed within the respective game interface

For the Sports Betting category, all bets are final once confirmed by the system. i4malaysia reserves the right to void bets placed on cancelled or postponed events, with the bet balance returned to the user's account within 24 business hours.

7. Prohibitions and Prohibited Conduct

Users of the i4malaysia platform are strictly prohibited from engaging in the following activities. Violation of any of these prohibitions may result in permanent account suspension or closure without compensation:

• Registering more than one account using the same or different identities
• Using bots, automation scripts, or third-party software to interact with the platform
• Colluding with other players to manipulate game outcomes (collusion)
• Depositing funds obtained illegally or using the platform to launder money
• Providing false information during registration or the KYC verification process
• Exploiting technical vulnerabilities or bugs in the platform system
• Abusing the bonus system in ways not intended by the promotional terms
• Threatening, harassing, or behaving disrespectfully toward support staff or other users

8. Privacy and Data Protection

I4malaysia is committed to protecting the privacy of every user. The collection, processing, and storage of your personal data is carried out in accordance with our Privacy Policy, which forms part of this agreement. By using the platform, you agree to the data handling practices described therein Privacy Policy us.

Your personal data is used solely for account management, transaction processing, identity verification, and service improvement. We will not sell or disclose your personal information to third parties except as required by law or with your explicit consent.

9. Responsible Gambling

I4malaysia cares about the well-being of our users. We provide a variety of responsible gaming tools to help users maintain control over their gaming habits. These tools include daily, weekly, and monthly deposit limits, session time limits, and the option to temporarily pause or self-exclude.

If you feel that gambling is beginning to negatively affect your life, please visit the Responsible Gaming us for more information and any assistance you may need. We are always ready to help you make the right decision.

10. Account Closure and Suspension

Users may close their account at any time by contacting our support team. All valid account balances will be returned to the user upon completion of the verification process, subject to the applicable withdrawal terms.

I4malaysia reserves the right to suspend or close any account that violates these Terms and Conditions, without prior notice in cases of serious violations. In the event of a suspension, users will be notified via their registered email with the reasons for the suspension and the next steps to be taken.

11. Limitation of Liability

I4malaysia shall not be liable for any indirect, consequential, or incidental losses arising from the use of or inability to use our platform, including but not limited to service disruptions, system failures, or losses resulting from wagering outcomes.

The i4malaysia platform is provided on an "as-is" basis. While we strive to ensure the platform operates smoothly at all times, we do not guarantee that our services will always be free from interruptions, delays, or technical errors beyond our control.

12. Amendments to Terms and Conditions

I4malaysia reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to users via an in-platform notice or email to your registered address at least 7 days before the changes take effect.

Continued use of the i4malaysia platform after any amendments take effect constitutes your full acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

13. Governing Law

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising in connection with these Terms and Conditions or the use of the i4malaysia platform shall first be resolved through our internal dispute resolution process before being referred to the relevant arbitration body.

For inquiries or complaints regarding these Terms and Conditions, please contact our support team via live chat available 24 hours a day, 7 days a week, or via our official email at [email protected].